Service & WARRANTY

myAir.0 Product Warranty Information
Provided by Creations Un Limited

Limited Hardware Warranty

Creations Un Limited, under the myAir.0, warrants to the original purchaser that the myAir.0 hardware product shall be free from defects in material and workmanship for 1 year from the date of purchase. This warranty is non-transferable and is limited to the original purchaser and the country in which the product was purchased. This warranty gives you specific legal rights, and you may have other rights, including longer warranty durations that may vary under local laws. The warranty covers only manufacturing and workmanship defects, notwithstanding age.

 

This warranty excludes coverage for expected wear and tear, incorrect usage, damage from using the product for unintended purposes, inadequate upkeep, or alterations. This encompasses, but isn't limited to:

Expected degradation over time such as color fading, surface wear, and material breakdown that doesn't impair functionality.
Damage from improper handling, accidents, neglect, exposure to harsh conditions, or misuse.
Using the item in ways it wasn't designed for.
Applying laundry machines for cleaning, which may lead to damage not covered by this warranty.
Issues arising from unauthorized or improper repairs or maintenance.
Harm to other devices or products used with this item, with the exception of the product itself.

Initiating a Warranty Request

1. For online purchases, if you encounter a product issue, visit support page for technical assistance and FAQs. If no solution is found, contact us with proof of purchase for further instructions.
2. For offline (retail) purchases, return the defective product to the original place of purchase with the purchase receipt. Valid warranty claims should be processed through the retailer, especially during the first seven (7) days after purchase.
3. For claims that cannot be processed through the retailer, please visit our Support Warranty FAQ section on support page for information on how to contact our Support department.

Remedies

For any breach of warranty, Creations Un Limited will, at its option, (1) repair or replace the hardware, or (2) refund the price paid, excluding any charges for the initial shipping of the product when it was purchased, provided that the hardware is returned with a proof of purchase.

• For online purchases, the customer may be required to return the defective product by mail and/or the proof of defect.
• For offline (retail) purchases, the product must be returned to the original place of purchase.

Shipping costs for replacements, from 7 days to 1 year after purchase, will be charged to the recipient. Handling charges, and taxes may apply to the recipient except where prohibited by law. Creations Un Limited may offer a functionally equivalent product or repair the product using new or refurbished parts. Any replacement product will be warranted for the remainder of the original warranty period, whichever is longer, or for any additional period applicable in your jurisdiction.

Limitation of Liability

Creations Un Limited shall not be liable for any special, indirect, incidental, or consequential damages for breach of any express or implied warranty on your product. Some jurisdictions do not allow such limitations, so this may not apply to you.

Duration of Implied Warranties

Any implied warranty of merchantability or fitness for a particular purpose on this hardware product is limited to the duration of the applicable express warranty period for your product. Some jurisdictions do not allow limitations on the duration of an implied warranty, so this may not apply to you.

National Statutory Rights

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.

No Other Warranties

No Creations Un Limited or myAir.0 dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

 

Retailer Information and Contact Details

For the convenience of our customers, Creations Un Limited ensures that you have easy access to our authorized retailers. These retailers are your first point of contact for warranty claims, especially for offline (retail) purchases.

 

Exclusions and Limitations to the Limited Warranty

This Limited Warranty does not cover any software aspects, including but not limited to firmware updates for our computer mouse products. Specifically excluded are:

• The operating system and firmware added to our branded hardware products, even through factory-integration systems.
• Any third-party software.
• The reloading of firmware, software configurations, or any data files.

Entire Limited Warranty

All implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement are limited to the duration of this Limited Warranty. Beyond the express warranties provided, no other warranties or conditions, whether express or implied, will be acknowledged. Some jurisdictions do not allow limitations on the duration of an implied warranty, so this limitation may not fully apply to all customers. This warranty provides specific legal rights, which may vary depending on local laws.

 

Battery Limited Warranty. If the Product is, or contains, a rechargeable battery, myAir.0 does not provide any warranties for the battery life, as all rechargeable batteries can be expected to lose charging capacity over time and this is not considered a defect. Your actual battery life will vary depending on the conditions in which it is used.

 

Limitation of Liability

To the fullest extent permitted by law, our company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost data or lost profits, arising from or related to the use or inability to use our products. Our liability shall not exceed the purchase price paid for the product, irrespective of the failure of any agreed remedy. This limitation does not affect consumer rights that cannot be waived or limited by contract.

 

Help Resources and Limited Warranty Claim Process

Help Resources

Before initiating a Limited Warranty claim, please consult the online help resources available on our website. These resources are designed to solve common issues and provide troubleshooting steps. If your computer mouse still does not function properly after using these resources, you can reach out to us for further assistance.

• claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside myAir.0's recommended parameters;
• claims arising from external causes, including (without limitation), accidents, acts of God, liquid contact, fire or earthquake;
• Products with a serial number or date stamp that has been altered, obliterated or removed;
• Products for which myAir.0 will not receive payment; or
• cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including (without limitation), scratches, dents and chips.
• myAir.0 does not warrant that the operation of the Product will be uninterrupted or error-free. ALL SOFTWARE AND THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED "AS IS". You assume the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, you, and not myAir.0, assume the entire cost of all necessary servicing or repair.

 

Special, Limited or Collaboration Editions. All special, limited and/or collaboration edition Products are produced in limited quantities. Any repair or replacement of such Products shall be subject to availability of stock. If an eligible claim is received by myAir.0 within the applicable Warranty Period regarding to any special, limited and/or collaboration edition Product, subject to availability myAIr.0 may provide you with functionally equivalent substitute for replacement or repair. Such functionally equivalent substitute may be a standard edition version of the Product from the current Product range.

Making a Limited Warranty Claim

If you encounter any issues that require a warranty claim, we have streamlined the process to assist you efficiently. Please follow these steps based on where you purchased your product:

For Direct Purchases from myAir0.com:

1. Visit our contact page and provide details about the issue you're experiencing. Include your full name, order number, and a thorough description of the problem.
2. Attach a valid proof of purchase, such as a receipt or an order confirmation email, that verifies the purchase date and location.
3. Our customer service team will review your claim and get in touch with you to discuss the next steps, aiming to swiftly resolve your issue.

For Purchases Through Authorized Resellers:

• If you purchased your product from an authorized reseller, please contact the reseller directly for warranty claims. Authorized resellers are equipped to handle warranty issues, offering you quick and local service.

 

 

Note: As we are committed to providing excellent customer service, we will make every effort to address and resolve your concerns under the terms of our Limited Warranty. We understand the importance of your satisfaction and will work diligently to ensure a positive resolution.

 

Additional Information

• Our support team is here to assist you. We understand the importance of your inquiries and are dedicated to providing timely and effective solutions.
• Given our global customer base, we ask for your patience as response times may vary depending on the volume of inquiries and the complexity of the issues.

STANDARD RETURN POLICY

Thank you for purchasing your item(s) through myair0.com. For eligible products, you have up to 7 calendar days from the date you received your item(s) to initiate a return.

Please take note that:

• Only items that have been purchased directly through myair0.com can be returned to us
• The product must be returned in its original condition and packaging with all accessories intact
• Returns are only accepted for items that are unopened and in their original packaging and condition. Opened items or items with signs of use are not eligible for return.
• Returned items must have no visible signs of wear or use
• All promotional, bundled products that are part of the order and Gift with Purchase should be returned together
• You are responsible for the return shipping cost and following up with the carrier on the status of the return
• We strongly recommend that you use a trackable service
• Please request for and retain the drop-off receipt until you receive your refund. Not doing so could result in a delay of or failure to receive your refund
• We will not be liable for any returned items that are lost or damaged. If we find that the product has not been returned to us in a fully resealable condition, inclusive of full packaging, we reserve the right to refuse a refund on the item
• Any item(s) returned without prior authorization will be considered an ineligible return. You will neither receive a refund nor have the item shipped back to you
• A refund will be provided for the amount paid for the returned product, excluding any charges for the initial shipping of the product when it was purchased
• It can take up to 14 business days for us to receive and process your return upon receipt of your item at the returns center. After the return is processed, the refund will be credited back to your original mode of payment within 7-10 business days

Damaged or Incorrect Orders:

If your order is damaged during shipment, or your order was delivered with incorrect item(s), please contact our support team within 7 days of the delivery date. Please be ready to provide the following information:

• Order Number
• Date of Order
• Item(s) Ordered
• Item(s) Received
• Pictures of the damaged boxes, or incorrect products

 

Disclaimer

Other than defective goods, we will not be liable for any returned items that are lost or damaged. If we find that the product has not been returned to us in its original condition and packaging we reserve the right to refuse a refund on the item.

 

Our dedicated support team will review the information you have provided and contact you via email with a solution.

 

 

Returns and Warranty Claims Process

Making a Claim:

Before returning a product under warranty, please first consult our online help resources. If the issue persists, email us directly with:

• Your order number.
• A detailed description of the issue.
• Proof of purchase.
• Evidence of the defect (photos, videos, and details of the operating system, etc.).

Shipping for Returns:

• The customer is responsible for selecting a shipping method that is traceable (e.g., UPS, DHL, FedEx) for any product returned under this Limited Warranty.
• All expenses related to claiming under this Limited Warranty, including shipping and handling charges for returning the Product to us, as well as any applicable customs, duties, or taxes, will be borne by the customer.
• We recommend ensuring the product is properly packaged. The customer will bear the full risk of loss or damage for any product returned improperly packaged.

Upon Receipt of Returns:

• We will inspect the returned product to verify the defect and validate the warranty claim.
• If the product is found to be defective and the claim meets our warranty terms, we will proceed with the appropriate remedy (repair, replacement, or refund) at our discretion.
• If the returned product does not meet our Limited Warranty criteria (e.g., damage not covered by warranty, no proof of purchase, claim made outside the warranty period), we reserve the right to refuse the return or offer a repair at the customer's cost.

Non-Covered Returns:

• If myAir.0 receives a Product from you that does not meet the requirements of this Limited Warranty, including (but not limited to) a Product that (a) lacks a valid serial Number, (b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered under the Warranty Period, or (d) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by myAir.0 prior to the Product being returned to you.
• We will communicate any such fees or additional requirements before proceeding with the return process.

Disclaimer:

• Risk of loss or damage for the returned product only transfers to us upon receipt of the product. We are not responsible for items lost or damaged in transit.
• It is the customer’s responsibility to provide all necessary information and evidence to support their warranty claim.

 What is a Valid Proof of Purchase?

• For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:

• The receipt must show the Product description and price.

• A dated official e-mail from an authorized on line myAir.0 Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.

• An order number from the myair0.com web site

• Some examples of a non-valid Proof of Purchase are:

• The UPC or EAN bar code from the box.

• A picture of the actual Product.

• A Certificate of Authenticity.

• Receipts from non-authorized myAir.0 Dealers.

• Receipts from any online auction sites, liquidators or clearance houses.

• A receipt or order number from any vendor other than myair0.com.
• Cancelled checks.

• Credit card statements.

myAir.0 reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

 

What if I don't have a Proof of Purchase?

• If you purchased directly from myair0.com, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.

• If you purchased from a myAir.0 dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.

• If the Product was purchased on line, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.

• If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.

 

Why does myAir.0 require a valid Proof of Purchase?

• myAir.0 must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of myAir.0 Products.

• Products purchased from non authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. myAir.0 will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.

• myAir.0 has these policies in place to protect both our valued customers and resellers.

 

Firmware Updates and Liability Disclaimer

Firmware Update Information:

Our computer mice may receive firmware updates to improve functionality, resolve bugs, or introduce new features. Customers are encouraged to check our official website or contact customer support for information on available firmware updates.

Liability Disclaimer for Firmware Updates:

• While firmware updates are designed to enhance the product, our company shall not be liable for any unforeseen issues or impacts on the mouse's functionality arising after the installation of an update.
• Our support team is available to assist with the firmware update process; however, the responsibility for updating the firmware, including following instructions provided for the update, lies with the customer.

Product Configuration After Firmware Updates:

• Following a firmware update, the mouse will retain its core functionalities as purchased. Any custom settings or configurations applied by the user may need to be re-applied after the update.
• We endeavor to ensure that firmware updates improve your product experience. Should you encounter any difficulties post-update, please reach out to our customer support for assistance.

Translation. This Limited Warranty may be translated into any other language. However, in the event of any inconsistency between the English language version and any translated versions, this English version will at all times prevail and take precedence.